Shipping & Delivery Policy

All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

An irregular weave or print or a stitch should not be taken as a defect as handcrafted products will not show consistent uniformity like a machine-made product. Handloom, by definition, means a glorious uncertainty when it comes to uniformity.

Despite these variables, at anriya lifestyle, we stand behind the quality of our products and we allow exchange/ return/ refund (for eligible product categories) if you are not satisfied with your purchase for any reason.

The exchange, return & refund policies mentioned below are applicable only on Domestic Orders placed online through our official website (www.anriya.com) and not applicable for products bought at offline stores or on any third-party platforms.

We offer exchange in sizes for all non-discounted items on our website. If the ordered piece doesn't fit you, please ship us the piece back with a small note of your size requirements, and send us an email at connect@anriya.in mail id. If the style doesn't suit you, we can offer you a one-time use store credit voucher valid for 3 months provided the piece is unworn and intact with all the tags and labels. Please note that shipping costs are non-refundable and will not account for the amount of the store credit voucher.

For  products ordered from our 'Sample Sale' section. please note that the product is one of a kind and shall not be customized, exchanged or returned at any stage. Therefore, we request you to go through the measurements chart carefully.

Exchanges and returns will not be accepted for any customized order. A product is eligible for exchange/return only if it is a standard product.

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please  e-mail us within 48 hours of delivery.

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Exchange/ Return of item(s) is subject to the fulfilment of following conditions:

• The item(s) has not been worn, washed, altered or damaged and is returned in a saleable condition with barcode and MRP Tags intact.

• Anriya reserves the right to decide whether the item(s) seems worn, washed, altered or has post-purchase damage.

• We do not accept exchange & returns for any order shipped internationally unless the fault is at our end meaning that the product is defective or a wrong item/size was shipped.

• Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate. In the event of an exchange, the buyer is responsible for return shipping fees.

• Please note by purchasing from anriya.in you as the buyer agree to our shopping terms, conditions and policies.

 

Reverse Pick Up Policy

We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.

• Please mention your order number in the subject line to help us quickly process your returns/ exchanges.

• Please ensure that all the returned item(s) are packed securely and safely to prevent any loss or damage during transit.

• The item(s) for reverse pick up will be picked up within 5 business days from the date of request. However in case of any discrepancy with regards to reverse pick up by our logistics partner, please inform our Customer Support via call or e-mail us within 24 -48 hours from date of return request. Failing to report the issue within stipulated time may result in us not accepting your complaint as we won’t be able to take the investigation forward.

• After the receipt of item(s), your request for refund/exchanges would be processed.

• In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

• Some of the pin codes are not feasible for reverse pick up, in such cases the customer will need to return the item(s) back to us. The reverse shipping address will remain the same as per the original invoice.

• If customer has self-shipped the item(s) and the package is lost in transit, no refund will be applicable.

• We do not offer reverse pick facility outside India.

• In case of wrong product delivered or manufacturing defects, the customer must dispatch (self-ship) the product to Anriya.